At Willcraft Estate Planning Pty Ltd, an Incorporated Legal Practice, [“WEP”] we are committed to protecting your privacy and the confidentiality of your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act).
Types of personal information
WEP may collect and hold information about:
- clients, business associates and potential clients and their employees
- suppliers and their employees
- employees, contractors and prospective employees
- other people who come into contact with WEP
The types of personal information that WEP may collect and hold includes (but is not limited to) the following:
- your name, postal address, email, telephone and fax numbers
- date of birth, gender and marital status
- information about your legal issues and personal circumstances
- health information
- any other information you provide to us by any means
If you do not provide us with some or all the above information, this may affect our ability to provide you with our services.
How we collect personal information
We may collect personal information from or about you in several circumstances, including when you:
- use our services
- attend a WEP event
- sign up to receive information from us
- use our website
- apply for or accept employment with us
- provide or offer to provide services to us
Methods of collecting information
We will generally collect information by way of face-to-face meetings, completed forms, business cards, telephone conversations, applications, interviews, emails and invitations.
In some circumstances we may collect personal information about you from a third party. Some examples of third-party sources include referees, medical professionals and publicly available records.
Cookies are small pieces of information stored on the web browser on your computer. Any web server (including our web server) may from time to time:
- store one or more cookies on your web browser;
- request your browser to send data back to our web server; and/or
- request your browser to send a cookie which has been stored on your web browser by another web site in the same internet domain.
Most web browsers allow you to either accept or reject a cookie. You can also review cookies that are stored by your web browser and remove any cookies that you do not want. In some cases, if you reject a cookie, the website may not perform at its optimum capacity or you may not be able to access certain aspects or content on our website.
How we use your personal information
WEP will collect and hold personal information that is necessary for us to provide our services, develop and promote our business and comply with our legal and regulatory obligations.
WEP may use and disclose your personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in any other circumstances authorised by the Privacy Act.
In general, we will use and disclose your personal information for the following purposes:
- to conduct our business as a legal practice
- to provide and market our services
- to communicate with you
- to purchase from you
- to comply with our legal and regulatory obligations
- to help us manage and enhance our services
- for any purpose for which the information was provided
- any other purpose related to any of the above
Emails you receive from us
We may use your email address to send you WEP publications, newsletters, seminars or events. We may also contact you by email to seek your opinion or comment on our website and our service offerings. We do not send spam emails. You can unsubscribe from our emails at any time. You can also contact us if you prefer not to receive this information and we will comply with your request.
Information collected through our website
In order to use our website, we may require you to provide certain information about yourself. We may request your email address and information about you (such as your age) and website user preferences. This information will be used to create a user identification key for you to enable you to access certain parts of our website and to give you a better quality online experience.
The information you provide to us will be aggregated to establish an average to enable us to understand our audience and how our website is used. The information we collect may also help us to assist in the detection and prevention of fraud and other malicious activities on our website.
From time to time, we may rely on the information we receive from you and report it to third parties. No personal information or confidential information that can identify a user will be disclosed to a third party.
Disclosing your personal information
WEP may disclose your information to:
- other offices of WEP;
- individuals or organisations in connection with providing our services or who perform functions on our behalf (such as barristers, experts, auditors, witnesses) and as permitted by any retainer agreement and the Legal Profession Act 2008;
- courts, tribunals and regulatory authorities; and
- anyone else to whom you authorise us to disclose information.
Transfer of information overseas
We may transfer personal information we have collected about you to overseas recipients. These overseas recipients include third party service providers to whom we outsource certain functions. We will only transfer personal information to overseas recipients in accordance with our obligations under the Privacy Act. These overseas recipients will treat any personal information collected in Australia in accordance with Australian privacy laws and any applicable local laws relating to privacy. In the event that we do transfer personal information to overseas recipients, those recipients are likely to be in the United States and the United Kingdom.
Some personal information that we collect is “sensitive information”. Sensitive information includes information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences, criminal records and health information about an individual.
Unless you agree otherwise, sensitive information will only be used and disclosed for the purpose for which it was provided, for a directly related secondary purpose or where certain other limited circumstances apply (e.g. where required by law).
Information about other people which you provide to us
If you provide personal information to us about someone else (such as one of your directors or employees) you must ensure that:
- the information is correct and has been collected and disclosed in accordance with the applicable privacy legislation;
- you are entitled to disclose that information to us; and
In addition, WEP may disclose personal information to you about other individuals in the course of providing services to you. If this occurs, you agree to use, disclose, handle, collect and transfer that information in accordance with the Privacy Act.
Managing your personal information: Security and respect for your privacy
We take your privacy seriously. All personal information is treated as strictly confidential. The Privacy Act and Legal Profession Act requires WEP to take reasonable steps to protect the security of all personal information. WEP personnel are required to respect the confidentiality of personal information and the privacy of individuals.
WEP will take reasonable steps to protect personal information we hold from misuse or loss and from unauthorised access, modification or disclosure.
Access to your personal information
In most cases, you can request to see the personal information we hold about you. We will handle requests for access to your personal information in accordance with the Privacy Act. If you would like a copy of some or all your personal information, please contact us using the details below. If your request is urgent, please clearly indicate this in your request. We may ask that you pay our reasonable costs for complying with your request.
Changing your personal information
We attempt to keep all personal information which we hold about you up-to-date and accurate. You may ask us to correct or remove information which you think is inaccurate. If you would like to amend any of your details or the information which you have provided us, please contact us using the details below.
We are not responsible for any problems that may arise if you do not give us accurate, truthful or complete information, or if you fail to update such information.
Making a privacy complaint
Whilst we aim to resolve your complaint expeditiously and to your satisfaction, if you are not satisfied with our response you can contact the Office of the Australian Information Commissioner who may investigate your complaint further.